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FAQs

We’d love you to do so! If you want to feature on our blog, write to us at [email protected] As soon as we receive the photos you’ve selected, we’ll contact you to explain the steps to follow.

Please kindly refer to our Size Chart to choose the correct size. If your measurements align with our size chart, we suggest you choose standard size. If your measurements cannot be found in the size chart, we recommend you choose custom size to ensure the dress fits you.

You can contact us for more information.

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can alter the color thus it may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.

After cleaning, we recommend that you take the dress in wrapping tissue and store it in a box in a dry, sunlight-protected place. In this way the dress keeps best in a perfect condition.

Follow the instructions on the care label, which will also tell you the fabric composition and cleaning recommendations.

Currently, you can receive an order within 8-23 days. Normally it takes 8-11 days for tailoring and 4-6 days for expedited shipping or 8-12 days for standard shipping.

You can log in to our website with your email and track your order status in "My orders" if you placed the order under your registered account.

We currently accept PayPal, common credit and debit cards and bank transfer for all orders (you can check the availability listed below). We also take security very seriously indeed, so your details will be safe with us. Credit/Debit Cards PayPal Bank Transfer

If you have an unpaid order and want to use a different payment method, it's easy: 1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner. 2. Click on the unpaid order you want to complete payment on. 3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

You can only change the shipping address while your order is still in production. You can contact us to send the correct shipping address. Our representatives will help you with that. Once your order has been shipped, we cannot change the delivery address nor delivery options.

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

Customers need to contact Ohanila Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or has a color error, you are qualified to get a full refund. If there are any other issues with the item, you can still contact us and we will do our best to help you. To receive a full refund, if eligible, the item must be returned in its original condition within 7 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty item.

You need to contact us to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

Please send your request and correct email address to [email protected], or you can choose to chat now. Our representatives will reply within 24 hours.

Please click “Forgotten Password” to reset your password. If this doesn't work, please contact us, with your permission, we will help reset the password for you.